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Programme workshop-3-digital-service-innovations-front-office

Coming soon

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Workshop 3: Digital Service Innovations (front-office)

Workshop 3: Digital Service Innovations (front-office)

Heure:
1.45 to 4.00
Salle: 
salle 4. étage

Recourir a l’intelligence artificielle pour améliorer les prestations de service dans le tourisme

Jean-Claude Morand

Jean-Claude Morand

Prof. HEG Genève

Der interaktive Kontakt zum Gast wird zur Überlebensstrategie im Tourismus werden

Michael Anfang

vee24 Vertriebs GmbH, Innsbruck

Ausgangssituation - Der Kunde von heute! / Der Großteil der Websiten sind maximal “Schaufenster” und “Wühltische” aber keine aktiven Verkäufer! / Chat: Kurzfristiger Trend oder ein neuer, bereits gelernter und gewünschter Kommunikationskanal! Sind Sie Erreichbar? / vee24 VideoEngagingEnterprise / Direkter Kontakt zum Kunden zum Zeitpunkt des höchsten Kaufinteresses / Zahlen aus der Hotellerie bzw. Tourismus / Erfolgs-Features: Automatische Einladung der Kunden, Co-Browsing, Seriosität, Sicherheit, Schulung der Mitarbeiter, Qualität des bewegten Bildes, Innovative Beispiele von anderen Branchen : vee24 in der Industrie / Live-Demo