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Programme workshop-2-digital-service-innovations-front-office

Coming soon

Workshop 2: Digital Service Innovations (front-office)

Workshop 2: Digital Service Innovations (front-office)

Heure:
1.45 to 4.00
Salle: 
Raum 4. Etage

High tech for high touch experience: the case of Hotel Lugano Dante (Lugano), awarded as „The most welcoming hotel of Switzerland 2013"

Carlo Fontana

Carlo Fontana

GM at HOTEL LUGANO DANTE Center & HOTEL BERNA - Milan

HGRM - Happy Guest Relationship Management http://www.youtube.com/watch?v=4hlW2ZULWSw & Award: http://www.myswitzerland.com/de/pages/themen/die-100-freundlichsten-hotels-der-schweiz.html

Gaming und Gamification im Tourismus : innovative Produktentwicklung und Inszenierung

Jessika Weber

Jessika Weber

Researcher am eTourism Lab der University of Bournemouth (UK)

Annexes: 
PDF icon jessika_weber_tpm2013.pdf