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Five emerging e-Tourism European Specialist Profiles: experts needed for validation

9. January 2014
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Eight partners from 6 European countries are working together to analyse job market in the field of e-Tourism.

Five emerging e-Tourism European Specialist Profiles (EUSP) have been issued pointing out the most important competences. The objectives of these Role Profiles are based on the e-Competence Framework, (e-CF), issued by the European Committee for Normalisation (CEN). The Role Profiles describe in detail the knowledge, skills and competences which need to be acquired, in order to capacitate professionals for job positions in the e-Tourism field.

Presenting Role Profiles as functions and not as job positions is an important issue allowing to scan the whole professional field, which would have not been possible by considering those as job positions. The market structure is mainly done with SMEs where tasks and functions are more transversal and where professionals have to fulfill different functions in the organisations.

We would like to receive your feedback on these Role Profiles to validate or to modify/ adapt them according to your recommendations.

Link to the questionnaire

 

 

Wintertourismus nutzt 100-Days Crowdfunding als Marketinginstrument

4. December 2013
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Auf der Schweizer Crowdfunding-Plattform 100-days.net zeigen Arosa und das Selital exemplarisch, wie Crowdfunding für cleveres Marketing & Kommunikation genutzt werden kann. Beide Skiressorts finanzieren zusammen mit ihren Gästen, Freunden & Netzwerk neue Snowparks. Wer mit einem Beitrag mitmacht, bekommt als Gegenleistung Tageskarten, exklusive Bullyfahrten, individuelle Führungen und vieles mehr.

http://www.100-days.net/de/projekt/snowpark-arosa

http://www.100-days.net/de/projekt/getup-standup-park

Arosa Snowpark

e-Tourism Framework (eTF) : new skills and job profiles in a digital tourism world world

2. August 2013
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Information Communication Technologies play a critical role in the competiveness of tourism organizations and destinations as well as in the entire industry as a whole, the European Commission recently funded a series of key initiatives, among others, the eTourism Framework project.

The first newsletter has been released, you can download it here. The first newsletter presents one of the key project’s goals, which is the identification of 5 eTourism Roles (= Tourism ICT Operator; Tourism Content Curator; Tourism Destination Manager; Tourism Online Reputation Manager; and Tourism Revenue Manager), a summary of some of the project’s dissemination activities, and finally a section devoted to future events.

The eTourism Framework (eTF) project is co-funded by the Leonardo da Vinci programme of the LLP of the European Commission. The HES-SO Valais is one of the 8 partners of this project:

SwissMedia (Switzerland)
EMF-The Forum of e-Excellence (UK)
Euproma (Germany)
MPS - Maison de la Promotion Sociale (France)

webatelier.net lab – Universita della Svizzera Italiana (Switzerland)
For S.A.S di Paolo Tubino (Italy)
E.N.T.E.R. Network (Austria)

Gestionnaire e-marketing et réseaux sociaux - Cursus certifiant pour le tourisme, l’hôtellerie et la restauration en Suisse romande par ritzy*

La montée en puissance des nouvelles technologies et des réseaux sociaux bouleverse toute la chaîne du cycle du voyage, de la phase d’inspiration, à celle de larecherche, de la décision, de l’expérience et du partage. Les modes de communication et les outils marketing en sont profondément modifiés.

Face à ces modifications de fond qui évoluent très rapidement, les hôteliers, restaurateurs et acteurs du tourisme sont pour la plupart démunis, ils manquent souvent des connaissances nécessaires pour s’adapter et tirer profit de cette nouvelle situation.

Dès 2013, vous aurez la possibilité d’obtenir un certificat de « Gestionnaire e-marketing et réseaux sociaux pour le tourisme, l’hôtellerie et la restauration » reconnu au niveau suisse par hotelleriesuisse. Aujourd’hui, la montée en puissance des nouvelles technologies et des réseaux sociaux bouleverse toute la chaîne du cycle du voyage, de la phase d’inspiration, à celle de la recherche, du choix, de la décision, de l’expérience et du partage. Les modes de communication et les outils marketing en sont profondément modifiés. Or, ne pas s’adapter signifie passer à côté d’environ 80% de ventes potentielles.

ritzy* répond à ces besoins avec un cursus qui offre aux hôteliers, restaurateurs et acteurs du tourisme un moyen d’acquérir les connaissances et compétences permettant d’utiliser avec profit ces nouveaux outils ainsi qu’une validation des compétences acquises sous forme de certification.

Les modules proposés:

Info: http://www.ritzyinfo.ch/cours-770-gestionnaire-marketing-reseaux-sociaux

Results of a new distribution study in the hospitality sector: One out of seven hotel bookings in Switzerland made on Priceline’s booking.com in 2012

Online distribution is becoming increasingly important for the hotel industry in Switzerland. On average, today in Switzerland already 30% of bookings are generated electronically in real-time through online booking agencies (OTA), hotel websites, global reservation systems (GDS), central reservation systems (CRS) of hotel chains, hotel cooperation and social media platforms. This represents an estimated turnover of over 1.1 billion francs. These are some of the results of a joint survey by the Swiss Hotel Association (www.hotelleriesuisse.ch) in collaboration with the Institute for Tourism of the University of Applied Sciences Western Switzerland Valais (HES-SO Valais) in Sierre (www.hevs.ch).

According to the study which was conducted between December 2012 and January 2013 and based on the responses of over 200 hotels in Switzerland, online travel agencies (OTA) reached a market share of 20.9% in 2012, an increase of 5% compared to 2011. They have multiplied their market shares in the last five years. Meanwhile, both traditional direct sales and sales generated by tourism partners (e.g. travel agencies, tourism organizations) have constantly declined. In 2012, only 62% of the bookings in Switzerland were generated via direct sales channels, against 75% in previous years. 

Booking.com is the most frequently used OTA in Switzerland. According to our data, its market share among OTA increased from 53% to 67%. The absolute market share (with respect to all channels) of booking.com is 14.8%, meaning that every seventh booking in the Swiss hospitality sector is generated by this player. Hotel Reservation System (HRS), GHIX and Expedia are other important players in this domain.

The total amount of commissions paid to intermediaries by Swiss hotels add up to estimated 194 million francs of which 124 million francs were spent for commission payments to online channels. OTAs represent the largest part with an estimated 104 million francs.

Approximately 40% of the questioned hoteliers used mobile sales channels in in 2012 compared to about one-third in 2011. Companies active in mobile distribution used websites adapted to mobile internet more often as opposed to specific apps.

 

Download study in German, French or English: http://etourism-monitor.ch/downloads/all

Launch of the e-Tourism Framework Project

31. January 2013
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Internet and ICT e-Infrastructures certainly represent a new Renaissance for our society, influencing every single aspect of our daily life.

According to WTO, the Internet is playing a fundamental role in the distribution of tourism information and sales. Increasing proportion of users are buying services on–line, in this sense, online booking and reservation services have been widely accepted among both leisure and business travelers to a degree where it is true to say that “e-tourism” has taken off and the touristic sector will gain a larger and larger share of the online commerce market. Internet and increasingly mobile devices are also having a major impact as a source of information for tourism. However, organizations, services providers and users are facing more stringent impediments to the adoption of new information technology sometimes due to the lack of professional players in the sector.

Les tendances de réservation dans le tourisme et leurs effets sur la commercialisation des logements de vacances

Cette étude vise, dans un premier temps, à comprendre les comportements des touristes suisses vis-à-vis des réservations, plus particulièrement dans le secteur de l’hébergement, et, dans un second temps, à diriger les professionnels de la parahôtellerie quant à la commercialisation de leurs prestations.

1. Walliser Ferienwohnungstag: Verstärkte Professionalisierung im Marketing und Differenzierung der Angebote

Am 31. Mai 2012 organisierte  die Dienststelle für Wirtschaftsentwicklung zusammen mit Wallis Tourismus den ersten Walliser Ferienwohnungstag. Zum Abschluss der Veranstaltung wurde eine Diskussionsrunde mit allen Referenten und Vertretern aus zwei FeWo-Vermieteragenturen (Grimentz und Zermatt) unter der Leitung von Pierre-Alain Steiner von Canal9 durchgeführt.
Video Canal9

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1. Walliser Ferienwohnungstag: "Onlinemarketing für Fewo"

Am 31. Mai 2012 organisierte die Dienststelle für Wirtschaftsentwicklung zusammen mit Wallis Tourismus den ersten Walliser Ferienwohnungstag. Dr. Michael Fux, Forscher am Institut für Tourismus der HES-SO Wallis und Dozent an der Schweizerischen Tourismusfachschule STF, stellt verschiedene Möglichkeiten des online Marketings vor.
Prezi-Animation

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1. Walliser Ferienwohnungstag: "Buchungstrends im Tourismus und ihre Auswirkungen auf die Vermarktung der Ferienwohnungen"

Am 31. Mai 2012 organisierte die Dienststelle für Wirtschaftsentwicklung zusammen mit Wallis Tourismus den ersten Walliser Ferienwohnungstag. Dr. Roland Schegg, wissenschaftlicher Koordinator des Instituts für Tourismus der HES-SO Wallis und Dozent an der Schweizerischen Tourismusfachschule STF unterstreicht die Auswirkungen der Buchungstrend auf die Vermarktung der Ferienwohnungen.
[PDF_D / PDF_F]

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